FAQS

Frequently Asked Questions​

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WHAT IS AutoFloorGuard?

AutoFloorGuard (AFG) mats are designed for a multitude of residential and commercial uses. Whereas our most common use is in a residential garage. Our customers have found practical uses in a variety of applications: workshops, showrooms, warehouses, construction sites, offices, aircraft hangars and wherever quick, portable coverage is needed to prevent moisture, stains, snow and mud from damaging your floor or other important items.

  • As we have evolved this product, we have enhanced the built-in containment edge to perform better than ever.
  • We now include FREE squeegee w/ telescoping pole and Stay-Put Corners (AFG original design) that aid in keeping your mat in place. We include everything necessary to use the product right out of the box.
  • We have 3 in-stock sizes which cover more than 99% of automobiles
  • Simple to Clean
  • Simple Installation- NO ASSEMBLY REQUIRED! Simply just roll it out and it’s ready to use.
  • Simple Storage- Nothing to take apart, just FOLD it back up and store it.

When you’re the market leader, competition will always follow. AutoFloorGuard has been the absolute best in the containment mat business for years and we constantly work hard to make sure that we earn our reputation year after year. Our fabric is constructed of a Polyester Scrim fabric that is manufactured with a coating process that allows for the PVC to coat and intertwine with the polyester strands. This makes it super strong and durable.

Our years of experience owning a commercial tarp company gives us the experience to know the quality and performance of these fabrics.  We also include a FREE Squeegee w/ Telescoping pole and our Stay-Put Corners (AFG original design), keeping AutoFloorGuard the category leader!

SPECIFICATIONS & PRODUCT DETAILS

In-Stock AFG mats come in 3 sizes:

  • Compact AFG is approximately 7’9” x 16’ = 124 sq. ft.
  • Mid-Size AFG is approximately 7’9” x 18’ = 139.5 sq. ft.
  • SUV/Truck AFG is approximately 8’6” x 20’ = 170 sq. ft.

Each of these AFGs come with a new enhanced designed containment edge. To provide our customers with the best value possible our standard AFG mats in retail boxes are currently made overseas.

Custom Sizes:

  • Each custom size AFG is made to order by hand in our Perrysburg, Ohio factory.
  • Box size and weight is dependent on the AFG size.
  • Slightly larger containment edge than our in-stock mats.
  • Can take up to 2-3 weeks to ship after the order is received.
  • Custom size mats should only be ordered in ½ foot increments and use decimal format (example: 8.5’ instead of 8’6”).
  • If you order a custom size mat and an in-stock size mat IN THE SAME ORDER, then we will make all the mats in our Ohio factory to make sure we match up fabric quality.
  • If you order a custom mat first and then add another in-stock size later, the product may look different since the manufacturing process is different. You will also not get any extra bonus items that may be included in our in-stock items.
  • IMPORTANT NOTE: We cannot replace an in-stock mat that was previously purchased if you add a custom order later. Also, all custom-made AFGs are non-refundable.

Choose from our standard sizes that likely match up to your vehicle’s description (Compact, Mid-size and SUV/ Truck). If you want a more precise match you will need to determine the width and length of your vehicle.

Go to www.Edmunds.com and put in your vehicle’s information. Then look under specifications and you will be able to find the width and length of your vehicle.

Also consider these factors:

  1.      Length and width of garage (Can in-stock AFGs fit into your garage?)
  2.      Are you trying to fit two AFGs into your garage? (Will they overlap?)
  3.      Stuff in the garage (How tight do I need widthwise and lengthwise to be able to fit?)
  4.      Height of vehicle (If snow falls off my car, is it going to splash over the containment edge?)
  5.      What side do people get out of the car? (What side of the car can I cheat on?)

We suggest the ideal mat size would be approximately 2′ longer than your vehicle, and the absolute minimum mat size suggestion being approximately 1′ longer than your vehicle. Please use your own best judgement to make a final decision as it is the customer’s responsibility to confirm vehicle length as there are many variables.

Each AFG mat is cut and the foam edges are heat-sealed by hand. This process can cause slight deviations in the finished size.  Compact, Mid-Size, SUV-Truck and Custom finished sizes are NOT guaranteed to be the exact size ordered. There may be slight length and width differences in the finished product, but we work to make those differences minimal.

Black – AutoFloorGuard’s only color, no matter if you order Compact, Mid-Size, SUV/Truck or a Custom size

Creases/wrinkles will lessen over time but may not go away completely. AutoFloorGuard is made of commercial Polyester Scrim that is manufactured with a coating process that allows for the PVC to coat and intertwine with the polyester strands . Once this type of fabric is heat-sealed to create our containment edge, it pulls the fabric slightly which creates a slightly imperfect rectangle. Over time and use, especially when the mat fills up with water and is cleaned by either broom or squeegee, the wrinkles begin to relax. Our Stay-Put Corners will also help by keeping the corners down and slightly stretched.

Yes, they do. The edges will always have creases in them but will not affect the containment of liquid. Understand the mat is not designed like a pool which would fill up then be emptied. It is designed for snow, ice, and mud to be collected and cleaned on a regular basis to perform at its best.

Yes and No. All users must be extremely careful when the surface is wet. That being said, this type of fabric has two sides. The dull side of the mat (seam side) should be up and is much less slippery than the shiny side which should be in the down position.

AFG does not provide any insulation protection, but it does provide a vapor barrier to stop moisture from coming up from the floor directly onto items. This makes it ideal for use with classic cars.

AFG’s reinforced, heat-sealed, watertight seams and commercial grade PVC fabric will not allow liquids to leak through.

SET-UP & USE

No. Each AFG comes fully assembled. All you need to do is open the box and unfold the mat, and it is ready to use. Please see other posts regarding wrinkles and creases that the mat may have after opening.

No special tools are required. Be careful when you open the box, do NOT use a sharp object which could cut the fabric and void any warranty

Sweeping or blowing the floor prior to installation is recommended. Make sure you do not have any sharp edges or old paint/caulk that could cause indentations in the mat.

 

AFG mats should be placed with the seam side up to:

  1.      Create more of a tray effect to collect rain, snow, mud or other fluids.
  2.      Provide a slight texture to the mat, making it less slippery overall.
  3.      Allow the mat to lay flatter on the garage floor.

 

Yes. However, even though AutoFloorGuard mats are infused with a UV-inhibitor, prolonged sun exposure can cause color fading.

 

 

MAINTENANCE & REPAIRS

A cleaner surface helps maintain a longer life for AFG. Clean the mat weekly with a soft bristle broom, mop, or squeegee. We recommend keeping the edge of the AFG mat right before the garage door near the threshold and hosing the AFG mat with a mild kitchen detergent to remove dirt and debris. If the mat is soiled with oil and other chemicals, then please use proper disposal (check with your local government).

Yes. We have tested a simple repair method using a readily available patch called Tear-Aid Type B (available from Amazon). The best way to repair a tear or rip in your AFG is to follow the instructions on Tear-Aid Type B patch. Clean the affected area with rubbing alcohol and let dry, then place on patch (slightly larger than tear) on each side of the mat.

Rotate the AFG from front-to-back, so the front end would now be closest to the garage threshold.

ACCESSORIES

The first step is to get the proper location of your AutoFloorGuard in your garage. Then, make sure that each corner of the mat where the Stay-Put Corners are going to be placed is dry and clean. We know many customers are installing our mats during the winter when it’s cold; the best way is to clean the area with a rag and use a hair dryer on a high setting which will dry and heat up the floor perfectly for application of the corners.

You will have two pads for each corner: one for the mat and one for the floor. We recommend using gentle heat to apply the mat-side pad and place the pad within about 6 inches of each edge of the mat. Press firmly. Then, attach the Velcro of the floor pad to the Velcro of the mat pad. Apply heat to the floor and just slightly heat the glue side of the floor pad. Push down to the floor. Step firmly on the corner and let it adhere. Repeat for each corner. Be careful not to pull too hard when attaching the other corners. Click the following link to view a video tutorial https://www.autofloorguard.com/stay-put-corners.cfm

**Please note some garage floors will not work with the adhesive on our Stay-Put-Corners and it is not the fault of the material. No guarantee that these will adhere to your surface.

Simply attach the telescoping pole by screwing it onto the squeegee head.

CUSTOM AFG

The reason for this price increase is the shipping costs related to sending mats of these sizes.

 

We make them to size for special vehicles, ATV’s, motor homes etc. Each custom mat is made by hand in Perrysburg, OH. No Stay-Put Corners or squeegee with telescoping pole are included with our custom mats.

Each AFG mat is cut independently and the foam edges are heat-sealed by hand. This process can cause slight deviations in the finished size depending on how the fabric reacts to the heat as it is sealed. There may be slight length and width differences in the finished product, but we try to be as close as possible.

Our custom process in our factory in Perrysburg OH differs from our mass production process of our standard sizes. Although functionally the same, the mats will have cosmetic differences. If you need them to look identical, you can order both mats to be made custom. This can be done by contacting our office before you complete the ordering process and explaining your request (See contact us).

When a custom order is placed it may take up 2-3 weeks to ship once the order is received. Custom size AFG orders are shipped out of our factory in northern Ohio via UPS Ground Service. When you get your custom AFG, it will be in a plain box with an AFG label indicating the size you ordered.

Yes, you can cancel any Custom AFG order within 24 hours of placing your order during normal business hours in EST without a cancellation fee. To do so email us at sales@autofloorguard.com. After 24 hours of placing your Custom AFG order, it has been submitted to our factory for fabrication and cancellations or refunds are not possible.

Should you run into a manufacturing defect contact our Customer Support Team either by phone at 734-237-1227 or email at sales@AutoFloorGuard.com to discuss the issue and see how it can be resolved. 

SHIPPING POLICIES

Yes, we do ship to Canada. 

Each In-stock AFG has an $85 shipping surcharge per item. These charges DO NOT INCLUDE any taxes or duty that may be required. Along with that and the exchange rate, the COSTS could be significantly more. These costs are passed on to the person ordering. Fees for CUSTOM orders may cost more than this.

Yes, we can ship to Alaska. Each In-Stock AFG will have a shipping surcharge of at least $100 per item. Currently, these orders must be called in and entered manually by AFG. Please call 734-237-1227 to place any order being shipped to Alaska

No. Unfortunately, we do not ship to Hawaii.

When a custom order is placed it may take up 2-3 weeks to ship once the order is received. Custom size AFG orders are shipped out of our factory in northern Ohio via UPS Ground Service. When you get your custom AFG, it will be in a plain box with an AFG label indicating the size you ordered.

AFG uses UPS Ground Service for web orders only. Amazon and Costco use other carriers. We guarantee that any purchases made on AutoFloorGuard.com will arrive in good condition. Please open and inspect your merchandise immediately. All items are priced and shipped carrying full insurance. If an item is not in good condition, please email us at sales@AutoFloorGuard.com along with pictures so we can resolve the issue.

Saturday Delivery: UPS will deliver to residential addresses on Saturdays giving another day for getting your package.

Good news is that AFG is not breakable. We have a very low return rate for damaged products. The box may seem a bit beat up, but usually the AFG is in great condition. You must notify us within 5 business days from receiving your AFG if a product is damaged or defective. We are not responsible for defective or damaged products after 30 days of receiving your AFG.

Yes, we can intercept your package. To do so email us at sales@autofloorguard.com or call our customer support team at 1-734-237-1227 and a member of our team will gladly assist you.

If your package has not yet shipped, we can correct your shipping information at no additional charge, however if your package has already been shipped/processed you may be subject to a interception fee of up to $20. This fee is determined by UPS and is non-negotiable.

Tracking numbers are not directly attached onto your receipt when you order. Custom tracking numbers will arrive in a separate email after the product is shipped. Please remember that we issue a tracking number immediately, but it may take a full 24 business hours for the shipment to appear in the UPS system. (Example: An order placed on Friday afternoon after our shipping cut-off time for in-stock products will not ship until Monday afternoon and thus the tracking number may not be active until Tuesday morning).

ORDER POLICIES

We accept Visa, MasterCard, American Express, Discover, and PayPal. For those customers using PayPal, please note that we must wait to get authorization from PayPal prior to issuing you a receipt.


Your credit card statement will be processed through AutoFloorGuard.com.


Please be advised, if you request an alternate address to “Ship to” that is different than “Bill to” then your bank may require that the “Ship to” address be on file with them. The charge may be declined if the “Ship to” address is not on file with your bank. If that occurs, please contact your issuing bank to have them put your alternate address on file and try placing the order again.

Yes, you can cancel any In-Stock AFG within 30-minutes of placing your order without a cancellation fee. To do so, you must email sales@AutoFloorGuard.com.


Any order cancelled after the 30-minute period is subject to a 5% cancellation fee for the total value of the order cancelled.


No order can be cancelled after it has been shipped.


Back orders can be cancelled without penalty until they have shipped.


If you miss the above conditions and want to cancel an order after the product has been shipped then you will have to email us and let us at sales@AutoFloorGuard.com to let us know. Providing your name, order number and the date you placed the order. If you refuse delivery (no signature is required) and the product comes back to us then, after inspection of the product, we will refund your total paid MINUS the actual shipping cost to you AND the return shipping cost to us.

Yes, you can cancel any Custom AFG order within 24 hours of placing your order during normal business hours in EST without a cancellation fee. To do so, you must email us at sales@autofloorguard.com. After 24 hours of placing your Custom AFG order, it has been submitted to our factory for fabrication and cancellations or refunds are not possible.

AutoFloorGuard warrants your product to be free from defects in material and workmanship for a period of 365 days from the date of purchase, subject to the following conditions and limitations:

Conditions

Warranty period is determined by date of purchase direct from AFG or from authorized resellers of AutoFloorGuard. (Please keep original purchase receipt)

Limitations

This warranty does not cover the following:

  • Improper installation of AFG (Didn’t follow instructions)
  • Slight size variations in finished product compared to custom or stated size on web and/or product box due to heat-sealing of edges
  • AFG is not responsible for damage from acts of nature
  • Placement of the AFG on any surface that is not smooth and flat
  • Use with snow chains or studded snow tires
  • Burns caused by hot objects or open flames (See Warning below)
  • Punctures caused by rocks and other sharp objects. (Like shovels and rakes)
  • Use of solvents, chemicals and abrasive detergents to clean the AFG (Example is bleach)
  • Normal wear and tear
  • Discoloration of the vinyl sheeting that may occur over time from direct or indirect light
  • Tire impressions made on the vinyl sheeting, which is considered normal
  • Hot Tire marks/sticking on Mat. This is caused by driving on AFG while tires are hot from the road. Can cause mat to bunch up while backing up. Solution: Cool tires prior to pulling in on; pull slightly ahead before backing up to free sticky tires.

 

Compact, Mid-Size, SUV/Truck Stock AFG

Should a defect occur, email us sales@AutoFloorGuard.com with an explanation and photos of why you think the mat is defective. We must see pictures of said defective area. If the product is determined to be defective other than shipping or customer damage, then we will email you a Return Merchandise Authorization Number to ship the product back.  No returns will be accepted without a Return Merchandise Authorization Number.

Upon receipt of the returned mat(s), AutoFloorGuard will either repair or replace the defective mat(s) as it deems necessary.

All defective product claims must be made within 5 business days of receipt of product. All defective returns are for an exchange only.

Custom AFG

Should you run into a manufacturing defect contact our Customer Support Team either by phone at 734-237-1227 or email at sales@AutoFloorGuard.com to discuss the issue and see how it can be resolved. No refunds will be accepted for any Custom AFG mats.

If you have a defective mat, please email sales@AutoFloorGuard.com along with explanation and photos of why you think the mat is defective. We must see pictures of said defective area. If product is determined defective other than shipping or customer damage, then we will email you a Return Merchandise Authorization (RMA) number to ship product back. All Defective product claims must be made within 5 business days of receipt of product. All defective returns are for an exchange only. 

For all non-defective, unopened returns, products must be factory sealed and returned freight prepaid to our warehouse. Only after contacting our Customer Support Team and getting an RMA number. 

As soon as you receive your RMA number please follow these three simple steps to finish and complete your return: 

STEP ONE: Review return form attached with your RMA number to ensure accuracy.

STEP TWO: Ensure all returns include the original packaging and tags. 

STEP THREE: Mail your product back in its original packaging. Please ensure packaging is protected. For your protection, we recommend that you insure your return shipment. Please insure the order for the full amount of your purchase, as are not responsible for any lost or damaged return packages. 

Refunds for unopened, non-defective products will be given after determination and verification by our returns department that the product is factory sealed and is resalable. Products under warranty will be issued a replacement/refund/credit upon determination and verification by returns department. All refunds/credited products are subject to deduction of the original shipping/duty charges, and potential restocking fee.

CONTACT US

Call our Customer Support Team at 734-237-1227. You can also email us at sales@AutoFloorGuard.com and will get back to you as soon as possible. Our company address is 12700 Merriman Rd, Livonia MI 48150.

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