Shipping & Order Policies
Most frequent questions and answers
“Free shipping” means that AutoFloorGuard.com will pay for basic ground shipping costs to the “Ship-to” location. Free shipping is only for ship-to locations in the U.S. lower 48 States.
We define “shipping business days” as days not falling on a weekend or holiday for shipping days. AutoFloorGuard orders ship out of Livonia, MI or custom orders out of Toledo, OH. In-stock orders can take as long as 6 business days depending on shipping location and actual ship date. We ship in-stock orders by FedEx Ground same day if orders are received by 11 am EST. Custom orders are shipped out within 14 business days after receiving order. Delivery can vary depending on shipping location from 1 to 6 business days from shipment date. Most to all ground orders will receive tracking number via email provided on order.
Please read carefully if you are ordering from outside the United States. We will accept and fulfill orders on a case-by-case basis for all originating orders in Canada and Alaska. We do not ship to Hawaii or Puerto Rico. Canadian LTL orders require the customer to use a freight forwarding company to accept orders from the United States. In most cases, we can ship product directly to Canada and Alaska with an item surcharge and a processing fee. Duties, taxes, tariffs, brokerage fees and all other applicable fees that may be charged upon entry of our shipped product to Canada are the sole responsibility of the customer and are NOT included in the flat shipping cost.
Yes, we can ship to Alaska. Each in-stock AFG has at least a $100 shipping surcharge per item, and currently these orders must be called in and inputted manually. Please call 734-237-1227 to place any order being shipped to Alaska.
Please be advised that your credit card statement will be processed through AutoFloorGuard.com. The statement will read American Roll Shutter and Awning. We accept Visa, MasterCard, American Express, Discover and PayPal. For those using PayPal, we have to wait for authorization from PayPal prior to issuing you a receipt.
Please be advised if you request an alternate address to “Ship to” other than “Bill to” address, your bank may require the “Ship to” address be on file with your issuing bank. The charge may be declined if the “Ship to” is not on file with the bank. Please contact your issuing bank to have them put on file your alternate address and try placing the order again.