Shipping & Order Policies
Most frequent questions and answers
For questions about your order, please email us at firstname.lastname@example.org Make sure you include your name, order number and the date you placed your order.
Standard In-Stock Order Cancellations
You can cancel any in-stock (Standard or Premium) order within 30 minutes of placing your order without a cancellation fee (must email email@example.com). Any order cancelled after the 30-minute period is subject to a 5% cancellation fee for the total value of order cancelled. No order is cancellable after it enters the shipping process. Orders are processed in our system within 30 minutes of ordering. Back orders can be cancelled without penalty until they have shipped. If you miss the above conditions and want to cancel an order after the product has shipped, you will have to do the following: Email us and let us know with your name, order number and the date you placed your order. If you refuse delivery (no signature is required) and the product comes back to us, then we will inspect and refund you total paid MINUS the actual shipping cost to you and the return shipping cost to us.
Custom Orders – NO RETURNS or REFUNDS
You can cancel any custom order within 30 minutes of placing your order without a cancellation fee (must email firstname.lastname@example.org). Any order cancelled after the 30-minute period is subject to a 5% cancellation fee for the total value of order cancelled. Once a custom order is past the 30-minute window, orders are submitted to our factory for fabrication and no cancellations or refunds are possible.
Sales tax is only charged to ship to addresses in the state of Michigan or custom orders shipped to addresses in Ohio.
“Free shipping” means that AutoFloorGuard.com will pay for basic ground shipping costs to the “Ship-to” location. Free shipping is only for ship-to locations in the U.S. lower 48 States.
We define “shipping business days” as days not falling on a weekend or holiday for shipping days. AutoFloorGuard orders ship out of Livonia, MI or custom orders out of Toledo, OH. In-stock orders can take as long as 6 business days depending on shipping location and actual ship date. We ship in-stock orders by UPS Ground same day if orders are received by 11 am EST. Custom orders are shipped out within 14 business days after receiving order. Delivery can vary depending on shipping location from 1 to 6 business days from shipment date. Most to all ground orders will receive tracking number via email provided on order.
Please read carefully if you are ordering from outside the United States. We will accept and fulfill orders on a case-by-case basis for all originating orders in Canada and Alaska. We do not ship to Hawaii or Puerto Rico. Canadian LTL orders require the customer to use a freight forwarding company to accept orders from the United States. In most cases, we can ship product directly to Canada and Alaska with an item surcharge and a processing fee. Duties, taxes, tariffs, brokerage fees and all other applicable fees that may be charged upon entry of our shipped product to Canada are the sole responsibility of the customer and are NOT included in the flat shipping cost.
Fees and Important info for Canadian Orders
Yes, we do ship to Canada but it is highly recommended you visit our Canadian distributor,
Fees For Shipping to Alaska
Yes, we can ship to Alaska. Each in-stock AFG has at least a $100 shipping surcharge per item, and currently these orders must be called in and inputted manually. Please call 734-237-1227 to place any order being shipped to Alaska.
Please be advised that your credit card statement will be processed through AutoFloorGuard.com. The statement will read American Roll Shutter and Awning. We accept Visa, MasterCard, American Express, Discover and PayPal. For those using PayPal, we have to wait for authorization from PayPal prior to issuing you a receipt.
Please be advised if you request an alternate address to “Ship to” other than “Bill to” address, your bank may require the “Ship to” address be on file with your issuing bank. The charge may be declined if the “Ship to” is not on file with the bank. Please contact your issuing bank to have them put on file your alternate address and try placing the order again.
We guarantee that any purchases made AutoFloorGuard.com arrive in good condition. Please open and inspect merchandise immediately. All items are priced and shipped carrying full insurance. In the event that an item is not in good condition, please email us at email@example.com and include pictures. The good news is that AFG is not breakable and we rarely have returns for damage replacement. You must notify us within 5 business days from receiving if a product is damaged or defective. After 30 days, we are not responsible for defective or damaged products.
We will not issue a return merchandise authorization or credit for any opened non-defective products.
For manufactured defective items, if you receive a defective mat please email firstname.lastname@example.org and include photos along with an explanation of why you believe the mat is defective. We must see pictures of said defective area. If product is determined defective other than shipping or customer damage then we will email you a Return Merchandise Authorization number (RMA) to ship product back. All defective product claims must be made within 5 business days of receipt of product. All defective returns are for an exchange only.
For ALL non-defective, not opened returns, products must be factory sealed and returned freight prepaid to our warehouse only after contacting us via sales@AutoFloorGuard.com and getting an RMA number.
(Your Return Merchandise Authorization Number Here)
12700 Merriman Rd
Livonia, MI 48150 734-422-7110
For your protection, we recommend that you use UPS insured for return shipment. Please insure the order for the full amount of your purchase. You must furnish a tracking number via email to sales@AutoFloorGuard.com along with your original order number for all returns.
Refunds for non-defective items that are unopened will be given after receipt at our warehouse and verification that the product is factory sealed and is resalable. All unopened non-defective returns are subject to a restocking fee of 15% plus we will subtract original shipping cost to your location.
Your satisfaction is very important to us. Contact our Customer Care department at sales@AutoFloorGuard.com if you have additional questions about returns.